Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed method for winning. Casino games are based on chance or other random outcomes, so previous results do not determine what happens next. A winning streak does not mean that a further win is due, and a losing streak does not make a win more likely. Every game should be approached as paid entertainment rather than as an investment, source of income or financial plan.

Before you start, decide how much time and money you are comfortable spending. Your gambling budget should come from money left after essential costs such as rent, mortgage payments, bills, food, transport and other regular commitments. Do not use money set aside for these needs, and do not gamble with borrowed money, credit intended for another purpose or funds that belong to someone else.

A budget is most useful when it is set before a gambling session begins. Once your planned amount or time has been reached, stop for the day or take a break. Avoid changing your limits while you are playing, particularly if you are trying to recover losses. Chasing losses can increase the amount you spend and may make it harder to make calm decisions.

Practical safer play habits

• Set a spending limit and a time limit before you play.
• Keep gambling separate from household, living and essential expenses.
• Take regular breaks and avoid playing when tired, upset, stressed or affected by alcohol or other substances.
• Do not increase your stake simply because you have lost, or because you believe a win is overdue.
• Keep a record of your deposits, withdrawals, play time and overall spending if this helps you stay aware.
• Treat any winnings as part of the gambling experience rather than money that must be played again.
• Never allow another person to use your account and never use another person's account.
• Talk to someone you trust if gambling begins to feel difficult to control.

Safer gambling tools and account controls

Roostake Casino may provide account features designed to help players manage their gambling. The tools available to you can depend on the account, product and applicable requirements. Check the responsible gaming, account or support area of the website for the current options and instructions. If you are unsure how a tool works, ask the site's support team before continuing to play.

Deposit and spending limits

A deposit limit can help you control the amount added to your account over a selected period. Choose an amount that fits comfortably within your entertainment budget, not an amount based on what you hope to win. Limits may apply over different periods and may take effect according to the rules displayed when you set or change them. Read the information shown on screen carefully before confirming a limit.

Time reminders and breaks

Time can pass quickly during online play. If time reminders, session information or break features are available, use them to check how long you have been active. A short break can help you review your spending and decide whether continuing is appropriate. Leaving the account and returning later may be a better choice than continuing when you are tired, frustrated or focused on recovering losses.

Self-exclusion and account closure

If you want to stop gambling for a period or no longer want access to your account, ask about the available self-exclusion or account closure process. Self-exclusion is intended to support a decision not to gamble and may prevent access for the period selected under the applicable process. If you request this option, do not open another account or attempt to bypass the restriction. Account closure may not remove records that must be retained under applicable legal, security or operational requirements.

Before requesting a break or closure, review any open transactions and follow the instructions provided by the website. Do not continue depositing or playing while a request is being processed if your aim is to stop. If you are concerned that you may change your mind, seek support from a gambling help service or a qualified health professional as well.

Recognising when gambling may be a problem

Gambling can become harmful gradually. A problem does not depend only on the amount of money lost. It may also involve the amount of time spent gambling, the effect on relationships and work, or the level of worry and distress it causes. You do not need to wait for a serious financial loss before asking for help.

Possible warning signs

• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Spending more time or money gambling than you intended.
• Trying to win back losses by continuing to play or increasing your stakes.
• Feeling restless, irritable or anxious when you try to stop or take a break.
• Hiding gambling activity, deposits, losses or account information from family or friends.
• Borrowing money, selling belongings or missing bills and other commitments because of gambling.
• Using gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Arguing with people close to you about gambling or withdrawing from normal activities.
• Neglecting work, study, health, sleep or family responsibilities.
• Feeling regret, shame or distress after gambling but returning to play soon afterwards.

One warning sign can be enough to justify taking a break and reviewing your gambling. Consider stopping play, using a limit or self-exclusion tool, and speaking with someone you trust. A gambling counsellor, health professional or Australian gambling support service can help you understand what is happening and discuss practical next steps. Support is available whether you gamble online, in person or across more than one type of service.

Getting help

If gambling is affecting your finances, relationships, work, study or wellbeing, seek assistance as early as possible. You can contact an appropriate gambling support service in your state or territory, speak with your doctor or another qualified health professional, or talk with a trusted family member or friend. The support section of this website may also provide information about relevant services. You do not have to manage the problem alone, and asking for help is a practical step rather than a failure.

If you feel in immediate danger, are thinking about harming yourself or someone else, or cannot keep yourself safe, contact emergency services or an urgent crisis support service in Australia. Gambling concerns can be connected with financial and emotional stress, so urgent help should be sought whenever your safety is at risk.

Protecting yourself and others

Age and account responsibility

Gambling is for adults only. Do not use Roostake Casino if you are under the legal gambling age that applies to you, and do not help a person who is underage to access or use an account. Keep your login details, devices and payment information secure. Use strong, unique credentials, sign out on shared devices and contact support if you believe someone else has accessed your account.

Parents, carers and household members can take practical steps to reduce accidental access. Use device-level age controls where appropriate, keep payment details private and avoid leaving an active gambling account open on a shared device. These measures cannot replace the account holder's responsibility, but they can provide an additional layer of protection.

Money, privacy and informed decisions

Check your account activity and payment records regularly. If a transaction, account change or period of play appears unfamiliar, stop using the account and contact the website through its available support channel. Do not share passwords, one-time codes or other security information with anyone claiming to act for you unless you have verified the request through the official website.

Promotional messages and advertising can make gambling appear more attractive, but they do not change the chances of winning or remove the risk of loss. Read the applicable information before taking part in any offer, and only participate if it fits your personal limits. You can adjust available marketing preferences or ask support about reducing promotional communications if receiving them makes it harder to take a break.

Our ongoing approach

Responsible gaming information, tools and processes may be updated as the website develops and as applicable requirements change. The current instructions shown on the site will apply to each available feature. This page is general information and is not financial, legal or medical advice. If you need advice about debt, health, relationships or personal circumstances, speak with a suitably qualified professional.

The most important step is to remain in control. Set a clear budget, take breaks, understand that losses are possible and stop when gambling is no longer enjoyable or manageable. If you are uncertain about your gambling, choose a break and seek support before playing again.