Betting Rules

1. General betting conditions

Roostake Casino provides betting services subject to applicable Australian laws, website terms and the rules shown for each available market. You are responsible for checking the information displayed before confirming a bet. This includes the event, selection, odds, stake, possible return, bet type, market conditions and any settlement requirements. Rules may differ between sports, racing, games, competitions and other betting products.

You must be legally entitled to gamble in the place where you are located and must meet the minimum age requirement that applies to the service. You must use your own account and provide information that is accurate, current and complete. An account must not be used by another person, and you must not allow another person to access your payment method, login details or betting balance.

• Only one person may use an individual account unless the website expressly states otherwise.
• You must keep your username, password and other security information confidential.
• You must not place bets for another person or permit another person to place bets through your account.
• You must not use the service for unlawful activity, fraudulent conduct, money laundering or any attempt to avoid account controls.
• You must comply with any identity, age, location, payment and verification checks requested by the operator.

The operator may review account activity, suspend access, refuse a transaction or take other action where this is reasonably necessary for security, compliance, responsible gambling, fraud prevention or the protection of the website and its users. Any action will be handled in accordance with the applicable terms and legal requirements.

2. Placing and accepting bets

A bet is treated as a request until it is accepted and recorded by the betting system. A confirmation, bet reference or similar record may be provided after acceptance. The details shown in that record should be checked promptly. If a bet does not appear in your account history, you should not assume that it was accepted, even if an amount appears to have been held temporarily.

Bets are normally accepted only when the required funds are available and all relevant account checks have been completed. A bet may be declined, delayed, limited, cancelled or rejected where there is a technical issue, an incorrect price, a market error, suspected misuse, a breach of the rules or another valid operational or legal reason. Displayed odds and availability may change before acceptance.

Before confirming a bet

1. Confirm that the correct account is being used.
2. Review the event, participant, selection and market type.
3. Check the odds, stake, potential return and any applicable conditions.
4. Make sure the bet type and combination of selections are correct.
5. Confirm the bet only when you are satisfied that the details are accurate.

You are responsible for bets placed through your account, whether they were placed through a website, application or another approved channel. If you believe that your account has been accessed by someone else, change your security details where possible and notify the operator through the support method available on the website without delay.

A bet should not be placed if you are unsure about the market or its conditions. General descriptions, previews and promotional material are not a substitute for the specific rules displayed for the market at the time the bet is placed.

3. Markets, results and settlement

Markets are settled using the official result or source specified in the relevant market rules. The settlement process may take account of official announcements, competition rules, event status, disqualifications, changes to results and other information relevant to the market. The way a market is settled can depend on whether the event starts, finishes, is postponed, is abandoned or is materially changed.

You should read the rules for the relevant market before betting, particularly where a market involves a named participant, a particular venue, a time period, a number of competitors or a special result condition. Where no specific condition is shown, the general betting terms and the standard rules for that product will apply.

• A market may be void or cancelled if the event does not take place or if the stated conditions are not met.
• A postponed or rescheduled event may be treated according to the specific rules for that market.
• A selection may be treated differently where a participant withdraws, does not start or is disqualified.
• A result may be changed only where the applicable market rules allow the change to affect settlement.
• Where a market contains an obvious error, it may be reviewed and corrected in line with the applicable terms.

Live or in-play markets may be subject to delays between an event occurring and the information being displayed. This may affect the availability or price of a bet. You accept the risk that information shown during live betting may not be completely current. Bets may be suspended while an important event is being reviewed, and the market may reopen with different odds or conditions.

If there is a difference between a general result shown on a page and the settlement information recorded for a specific market, the market rules and the operator's official settlement record will generally be used, subject to applicable law and any review process.

4. Payments, returns and account records

Your account balance, bet history and transaction records are the primary records of activity on the website. You should review them regularly and report any apparent error as soon as reasonably possible. Keep your own records of bets, deposits, withdrawals, confirmations and relevant communications.

Any return shown for a winning bet is calculated according to the accepted stake, applicable odds, bet type and market rules. A displayed potential return is not a guarantee that a bet has been accepted or that the amount will be payable. The final result may be affected by void selections, cancellations, corrections, taxation or other conditions stated in the applicable rules.

Payments and withdrawals may be subject to verification, payment-provider requirements, account limits, security checks and legal obligations. The payment method used may need to belong to you. You must not use a payment method without the authority of its owner. The operator may request additional information before processing an account transaction.

If an amount is credited to your account by mistake, or if a bet or payment is processed incorrectly, you must not knowingly use or withdraw the amount. The operator may correct an obvious error and adjust the account in accordance with the applicable terms. If you disagree with an adjustment, you may raise the matter through the support channel provided on the website.

Errors and technical interruptions

The website and betting services may occasionally be unavailable or affected by delays, interruptions, data errors, connection problems or maintenance. Do not repeat a transaction simply because a confirmation is delayed. Check your account history first. If a technical issue affects a bet, the transaction may be reviewed using available system records and the relevant rules.

5. Responsible betting and questions

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet money that you can afford to lose, set a personal budget and take regular breaks. Do not bet when you are upset, under the influence of alcohol or drugs, or trying to solve financial problems. Chasing losses can make a difficult situation worse.

• Set a spending limit before you begin and keep within it.
• Set a time limit and stop when that time ends.
• Do not borrow money or use essential household funds for betting.
• Keep betting separate from bills, savings and other financial commitments.
• Use available account controls or take a break if betting is becoming difficult to manage.
• Ask for support if gambling is affecting your finances, relationships, work, study or wellbeing.

You may request information about available responsible gambling tools, account restrictions or self-exclusion options through the support method shown on the website. These tools are intended to help you manage your activity, but you remain responsible for using them appropriately and for following any instructions provided.

If you have a question about a bet, review the market rules, confirmation and account history before contacting support. Include the relevant bet reference and a clear description of the issue, but do not include passwords or unnecessary payment information. Queries and complaints will be considered using the available account records, system information, market rules and applicable legal requirements.

These Betting Rules may be updated from time to time to reflect changes to the service, products, law, security requirements or responsible gambling practices. The current version displayed on the website applies to future activity unless a different approach is required by law. If any part of these rules is inconsistent with mandatory Australian law, that law will prevail to the extent of the inconsistency.