Privacy Policy

About this Privacy Policy

Your privacy is important to us. We aim to handle personal information fairly, transparently and only for appropriate business, security and legal purposes. This policy applies to information collected through the Roostake Casino website, account services, customer support channels and related online activity. By using the website, you acknowledge that information may be collected and used as described here.

The information we handle depends on how you use the website and the services available to you. For example, a visitor who only views public pages may provide little or no personal information, while a player who opens an account, makes a deposit or requests a withdrawal may need to provide additional details. Some information is required to provide account services, complete verification checks, prevent fraud and meet legal obligations.

This policy should be read together with any other notices shown during registration, payments, verification or support interactions. Those notices may explain a particular use of information at the time it is collected. If you provide information about another person, you should ensure that you are authorised to do so and that the person understands how their information may be used.

Information we may collect and why we use it

We may collect information directly from you, automatically from your device or browser, and from service providers involved in operating the website. The categories below describe the types of information an online casino site typically handles. The exact information collected will depend on your account activity and the services you use.

Account and identity details

• Name, date of birth, residential information and other details provided when an account is created or updated.
• Login details, account preferences, records of support requests and information used to manage your relationship with the website.
• Information needed to confirm that an account is being used by the correct person and that the player meets applicable eligibility requirements.

Verification information

• Identity documents, proof of address and other documents or details requested as part of account verification.
• Information used for customer due diligence, account security, anti-fraud checks, responsible operation of the service and compliance with applicable obligations.
• Records of verification requests, results, reviews and communications connected with those checks.

Payment and transaction information

• Deposit, withdrawal, wagering and transaction records, including dates, amounts, status information and relevant account references.
• Payment method details or payment tokens and references supplied by payment providers. Payment information may be processed by the relevant provider and may not be stored in full by the casino website.
• Information used to identify unusual activity, investigate disputed transactions, prevent misuse and maintain accurate financial records.

Device, usage and cookie data

• IP address, browser type, operating system, device information, language settings and general location information inferred from technical data.
• Pages viewed, links followed, dates and times of visits, login activity, referring pages and interactions with website features.
• Cookie identifiers and similar technologies used to remember preferences, support essential functions, improve performance, understand usage and, where applicable, help present relevant communications.

We use this information to create and operate your account, provide requested services, process transactions, carry out verification and anti-fraud checks, respond to questions, maintain website security, improve our services and meet legal or regulatory obligations that apply to our activities. We may also use information to communicate with you about your account, service notices, security matters and marketing where permitted and where you have not withdrawn your consent or otherwise opted out.

Cookies, sharing, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are needed for core functions, such as keeping a session active, remembering settings, supporting account access and helping protect the website. Other cookies may help us understand website performance, measure activity or remember preferences.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain categories or receive a notification before a cookie is placed. If you disable essential cookies, some account or website features may not work correctly. Cookie settings may need to be reviewed again if you use another browser or device.

Service providers and information sharing

We may share relevant information with trusted providers that help operate the website and deliver services. These providers may support payment processing, identity and document verification, fraud prevention, technical hosting, website security, customer support, communications, analytics or other essential functions. They should only use information for authorised services and instructions, subject to appropriate confidentiality and security arrangements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud, unlawful activity or breaches of terms; process or resolve a transaction; respond to a valid legal request; or meet an applicable legal obligation. We do not disclose more information than is reasonably required for the relevant purpose where it is practical to limit the disclosure.

Security and retention

We use reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure, so you should keep your login details confidential, use a secure device and contact support promptly if you believe your account has been accessed improperly.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and record keeping. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to make a request

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can ask us to explain how your information is handled and may request that we:

• Provide access to the personal information we hold about you, together with relevant details about its use where appropriate.
• Correct information that is inaccurate, incomplete or out of date.
• Delete your personal information where there is no lawful or legitimate reason for us to continue retaining it.
• Withdraw your consent to receive marketing communications or stop using your information for direct marketing. You may also use an unsubscribe option included in a marketing message where one is provided.

To exercise these rights, ask a privacy question or make a data request, contact support@roostakecasino.click. Please include enough information for us to understand your request, such as the account details connected with it and the action you are seeking. We may need to verify your identity before providing information or making changes, especially where the request involves account access, identity documents, payment records or deletion.

We will consider and respond to requests within a reasonable timeframe. In some cases, a request may be limited or declined where the information cannot be separated, where providing it would affect another person's privacy, where retention is required by law, or where taking the requested action would compromise security, fraud prevention or the integrity of the service. If we cannot complete a request in full, we will aim to explain the relevant reason.

Closing an account does not automatically remove every record connected with it. Account closure and data deletion are separate processes, and certain transaction, verification, security or compliance records may need to be kept for the period required by law. Marketing preferences can be changed without necessarily closing an account.

Updates and contact

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, information practices or applicable requirements. The updated version will be made available on this page, with the revision date or other notice shown where appropriate. You should review the policy periodically so that you remain aware of how information may be handled.

If you have a question about this policy, believe that your information may be inaccurate, or want to exercise your rights, contact support@roostakecasino.click. Please avoid sending unnecessary sensitive information in an initial message. We will request further details through an appropriate process if they are needed to verify your identity or deal with your request.

By continuing to use Roostake Casino after a policy update takes effect, you acknowledge the updated information practices to the extent permitted by applicable requirements. If you do not agree with a material change, you should contact support to discuss your options and account information.